Return & Refund Policy
AUDEX™ – Return & Refund Policy
Last updated: July 1, 2025
At AUDEX™, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving your order.
✅ Return Eligibility Conditions
To be eligible for a return, the item must:
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Be unused
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Be in its original condition
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Be returned in the original packaging
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Be accompanied by proof of purchase (invoice or order number)
⚠️ Do not return your product to the manufacturer.
❌ Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Digital downloads (software, e-books, etc.)
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Personal or intimate hygiene products
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Health-related products
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Hazardous, flammable products or liquids
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Discounted or sale items
🔁 Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at dfa@sae-solution.fr with your order number.
Return address:
AUDEX – Returns Department
Clemenceau RATP
114 Avenue des Champs-Élysées
75008 Paris, France
💸 Refunds
Once your return is received and inspected, you will receive an email confirming:
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Receipt of your returned item
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Approval or rejection of your refund
If approved, your refund will be processed and automatically applied to your original payment method within a few days.
⏳ Refund Delays
If you haven’t received your refund yet:
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Check your bank account again
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Contact your bank or credit card company
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If you still have not received it, please write to us at dfa@sae-solution.fr
🎁 Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the gift was given to you later by the purchaser, the refund will be sent to the original buyer.
🚚 Return Shipping Costs
Return shipping costs are at your expense and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We strongly recommend using a trackable shipping service for returns valued over €75, or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item without proof of tracking.
